Terms and Conditions

• Honesty and Accuracy: Service descriptions, profiles, and offers must accurately represent the services provided. Listing services under incorrect categories, misrepresenting locations, using misleading titles, or publishing fraudulent information is strictly prohibited.
• Valid Credentials: Contractors must possess and maintain all licenses, certifications, registrations, and authorizations legally required to provide their services.
• Direct Wages: Contractors are solely responsible for paying Workers directly upon completion of work. The Company will not intervene in disputes relating to wages, payments, or compensation.
• Violations: Violations may result in the removal of listings, account restriction or suspension, reduced ratings, blacklisting, withholding of outstanding payments, refusal of future registrations, and/or legal action.

• Job Acceptance: Workers should accept only those jobs that they genuinely intend to complete and for which they possess the necessary qualifications, skills, and ability.
• Prohibited Conduct: Misusing platform features, making false promises, or disrupting recruitment activities is strictly prohibited and may result in account suspension or legal action.
• Insurance Coverage: The Company provides accidental insurance coverage for registered Workers during active assignments secured through the Platform, subject to the specific terms, conditions, limitations, and exclusions of the insurance policy provider. Workers are responsible for complying with all policy requirements to remain eligible for coverage. The Company does not act as an insurer or insurance underwriter.
• Compliance: Workers must comply with all local, state, and national laws, including obtaining any required personal licenses or statutory certifications required for their specific line of work.
• Direct Payments: Upon completion of accepted work, Workers are entitled to receive full payment directly from the Contractor through the Contractor's chosen payment method.

Nothing contained in these Terms, nor any use of the ZENTOO PRO Platform, shall be construed as creating an employment relationship, agency, partnership, joint venture, or franchise relationship between the Company and any User. Furthermore, the Company does not determine, control, or influence wages, working hours, employment terms, work performance, or any other conditions of employment or contractual engagement between Users.

• Fees and Subscriptions: The Company may, at its sole discretion, charge Contractors and/or Workers fees or require a paid subscription to access or use certain features, tools, or services offered through the Platform.
• Direct Payments: The Company does not facilitate, process, or participate in any payments between Users for services rendered. All financial terms are governed solely by the agreement between the Contractor and the Worker.
• Tax Responsibility: All fees and charges payable to the Company are inclusive of applicable taxes unless otherwise stated. The Company acts solely as an intermediary and does not provide tax advice. Users are individually responsible for reporting and fulfilling their respective tax obligations.

• External Links: The Platform may contain links to third-party websites or mobile applications. The Company does not control, endorse, or assume responsibility for the content, privacy practices, or operations of any third-party platforms.
• Independent Transactions: Any interaction, agreement, or transaction between a User and any third party (including payment processors like Razorpay or background verification providers) is solely between the User and such third party.
• Third-Party Content: Although the Company may moderate third-party content (such as job postings or user profiles) on the Platform, it does not guarantee its accuracy, authenticity, or reliability.

To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of income, business interruption, loss of data, personal injury, accident, disability, death, theft, fraud, or disputes between users, arising out of or relating to your use of, or inability to use, the Platform.

You agree to indemnify, defend, and hold harmless the Company, its subsidiaries, affiliates, officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Platform, your violation of these Terms, your act, omission, negligence, or misconduct, or your infringement of the rights of any third party.

• Amicable Settlement: In the event of any dispute, the parties shall first attempt to resolve the matter amicably through mutual discussions within thirty (30) days following written notice.
• Arbitration: If unresolved, the dispute shall be referred to arbitration in accordance with the Rules of the Mumbai Centre for International Arbitration (MCIA). The arbitration shall be conducted by a sole arbitrator, held in Pune, Maharashtra, India, and conducted in the English language.
• Injunctive Relief: Either party may seek interim or permanent injunctive relief from a court of competent jurisdiction in Pune, Maharashtra.
• Governing Law: These Terms and your use of the Platform shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction granted to the courts located in Pune, Maharashtra, India.

• Independent Parties: The Company is not a party to any service agreement (oral or written) between Users. Users are independent contractors, and no employment, partnership, or agency relationship is created.
• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Company.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Support: For general inquiries or technical support, users may contact the customer support team at support@ZENTOOPRO.com. For payment gateway disputes, users may directly contact Razorpay Support. Support requests will be addressed reasonably, ideally within 48 hours.